Terms & Conditions

SECTION 1 - BOOKING / DEPOSIT

This deposit is non refundable. Should you change your overall service on the day we may charge a discretionary fee for workshop time lost. E.g. you book in for window tints and light tints, then decide you don't want the lights tinting on the day. This fee is capped at your deposit amount, which is usually £30.

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\When we agree a day and time with you we allocate the required time in our workshop for your car and the service you are having carried out, so we really do appreciate punctuality. However the car can be dropped off as early as you like, or even the previous day if required. Please arrange this with us at time of booking. If you are more than 15 minutes late for your appointment you may lose your deposit. 

 

SECTION 2 - QUOTE

If we provide a quote without seeing the car, we are assuming there is no alternations or modifications to the car effecting access to the windows inside or outside. If there is, please let us know at the time of enquiry. If we are unaware before your appointment we may add a surcharge and if the allotted workshop time is no longer viable your deposit will not be refunded. 

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SECTION 3 - SHADE CHOICE

The window tint shade is chosen by yourself. We may offer advise if requested however the final decision is yours. Once the windows have been tinted if you are not happy with the shade you choose then we can remove and refit a different tint shade, however there will be no refund for the first shade and there will be an additional charge to remove and re-tint the windows. 

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SECTION 4 - LEGAL WINDOW TINTING

Although you can tint the rear windows at whatever shade / darkness you want, the front windows tint by law need to let 70% light through, known as VTL. Just about all cars on the road come with a dye in the glass which brings it down to 70% out the factory. If you have an off road / show car we are happy to tint the front windows, however if you decide to drive the car on the public highway you will be breaking the law and we accept no responsibility for any legal or monetary implications. 

 

SECTION 5 - WARRANTY

Window tinting comes with a lifetime warranty. The warranty covers any defect in the film and workmanship, however does not cover damage caused by external factors (e.g. having camping equipment resting against the window while driving). Proof of purchase via receipt/invoice or a conversation between yourself and the company.

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SECTION 6 - PRIOR SERVICE

Vehicles must be delivered to our workshop clean and free of grease, dirt, oil, dog hair, debris, and free from existing window film. Not doing so can lead to contamination on the job. is not responsible for the condition of the surface the car is brought to us in. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is prior damage prior to installation. WE AR NOT RESPONSIBLE FOR THE CONDITION OF THE GLASS/VEHICLE PRIOR TO THE WINDOW film BEING INSTALLED OR WHAT IS UNDERNEATH THE WINDOW film ONCE IT IS INSTALLED.

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SECTION 7 - INSTALLATION

Window film is a pliable material that is made to be installed on glass. We make every effort to make look as clean and seamless as possible, however, there may certain surfaces that window film will not adhere to such as plastic, rubber, dot matrix, etc. and customers are not advised to install on such areas. If the customer requests that these areas be installed we are not responsible for the material not sticking or adhering to those surfaces and the manufacture will not warranty such items.

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While we make every effort to get the film as close to the edges as we can, when window film is installed there may be slight gaps. This allows for the water used in the installation to be squeegeed out. This also ensures that the film edges are not raised up by contact with the frame margin, dot matrix or other moldings, etc. Contact with the frame, dot matrix or moldings can lead to peeling of the film. A gap may also exist due to the type of glass or windows that the film is installed on, which we are not responsible for.

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Installation time is based upon many factors including but not limited to, film selected, curing time, places where window film is being installed, size of windows, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for instillation but reserve the right to change them at any time for any reason.

In most cases bubbles and haziness will subside in the 30-60 day cure time. We DO NOT require a 30-60 day check-up for window film. However if you see any areas of concern please return to our location with the vehicle so we can see the vehicle first hand and to be able to address any issues at that time. If you do not return within the 30-60 day required time frame to address any issues we are not responsible for the condition of the window film material or any installation issues. Refined LDN is the installation company only we are not the manufacture.

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SECTI0N 8 - AFTERCARE

Do not roll the windows down for the first 3-5 days after film is installed. You will see bubbles and haziness (the moisture between the glass and the film) in the windows until the film has fully cured. This can take 30-60 days depending outside temperature. Avoid using abrasive washing clothes as well as drying towels when cleaning the film. Do not use any ammonia-based products to clean the film, only use tint safe products. Be sure to return for your free 30-60 day check-up (ONLY IF NECESSARY). If you do need to return for any reason WE ASK THAT YOU PLEASE BRING A FRESHLY CLEANED CAR TO THE CHECK-UP SO WE CAN SEE AND ADDRESS ALL AREAS AT THAT TIME. We must physically see the vehicle or glass in person in order to address any issues, phone conversations, emails, or pictures will not suffice.

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ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

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​Thank you for taking the time to read and understand our terms and conditions. If you have any questions please do not hesitate to contact us. Thank you!